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CASE STUDY

Robo Remote Operator Dashboard

We designed a secure, low-latency dashboard that allows operators to remotely monitor and control RoboBurger units. The system integrates multiple video streams, live telemetry, and safe remote commands, enabling reliable operations at scale.

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Industry

Food Automation & Robotics

Deployment

Remote operations dashboard

Scope

Multi-unit monitoring and control

Core KPI

Reliable remote operation with full audit trail

Overview

Operating robotic food units like RoboBurger requires both real-time visibility and safe, secure controls. The client needed a dashboard to remotely manage multiple locations, combining live video feeds, telemetry data, and operator controls while ensuring safety, compliance, and resilience to unstable networks.

The Challenge

  • Remote operation of RoboBurger units required reliable situational awareness.

  • Video streams had to be delivered with low latency, even on unstable networks.

  • Remote commands needed strong safety mechanisms to prevent misuse or errors.

  • Multi-site management demanded user roles, audit trails, and proactive alerts.

Our Solution

We built a unified operator dashboard that integrates video, telemetry, and secure controls:

  • Video integration – multiple camera feeds per unit (overview, prep area, supply, conveyor) with low-latency streaming, layout selector, zoom, and evidence recording.

  • Live telemetry – real-time monitoring of temperature, cycles, supply levels, and status indicators.

  • Secure control layer – command queue with double confirmation, interlocks ensuring valid states, remote stop button, and rollback policies.

  • Observability & support – session logs, internal chat, operator notes, and incident replay.

  • Administration – user management, access profiles, unit list, link health checks, and proactive alerts.

Business Benefits

  • Reliable remote operations with quick response to incidents.
  • Reduced travel costs and increased unit availability.
  • Standardized procedures with checklists and safety interlocks to minimize human error.
  • Full traceability (video, commands, telemetry) supporting compliance and continuous improvement.
  • Scalable architecture prepared for future automation and predictive maintenance.

How It Works

Video streaming

Low-latency feeds from IP cameras with adaptive quality.

Telemetry integration

Real-time data from sensors consolidated on an edge gateway.

Command layer

Secure commands with interlocks, confirmations, and rollback options.

Multi-site management:

Centralized dashboard with roles, alerts, and system health monitoring.

Technical Highlights

  • Low-latency video streaming adapted to different network conditions.

  • Real-time communication for commands and telemetry with confirmation & fault tolerance.

  • Edge gateway on each unit pre-processes data and enforces safety rules.

  • Strong security: authentication, encryption, role-based access, and audit logs.

Key Results

Fully operational web dashboard for safe, remote RoboBurger operations.

Integrated multi-camera monitoring and real-time telemetry.

Secure command layer reducing operational risk.

Multi-unit architecture ready for scaling and future automation.

See It in Action

  • Web-based operator dashboard.
  • Multi-stream video integration with adaptive latency.
  • Live telemetry integration and visualization.
  • Secure control framework with interlocks and rollback.
  • User management and reporting features.

Safer, Smarter Remote Operations for Robotics

Learn how we build secure, real-time dashboards to manage robotics and automation systems remotely.

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